Please read the following booking policies carefully. Placing a booking implies that you have read our policies and accepted them.

Reservations

• Please make sure the passengers’ information you fill in on your booking form is exactly the same as that on their passports, with the same order, no abbreviations of passengers’ names, no changes, and no typos.See the sample (+)
• Any difference in names or passport numbers will result in inability to collect paper tickets at the station. In this case, new tickets will have to be bought, because China Railway doesn’t accept name or passport number changes after tickets are issued. China Highlights will not be responsible for any loss caused by incorrectly-completed information.
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• After you submit your booking and pay online, our travel advisor will respond to you within 12 working hours. No contract between China Highlights and the purchaser will come into effect until China Highlights issues a formal confirmation by email.

• According to China Railway’s policy, reservations open 15 days in advance if booking on its official website, and 15 days in advance if booking offline at a ticket office. Tickets on certain trains can be purchased only several days (or even a shorter period of time) before departure.
• China Railway's booking system closes from 23:30 to 05:00, Beijing time. This means train tickets can only be booked/changed/canceled from 05:00 to 23:30, Beijing time.

Prices

• The ticket price includes net ticket price, service fee, transaction fee (which is charged by a third party), and delivery fee (if delivery is required).
• The third party transaction fee, which is around 3% of total amount, is non-refundable under any circumstances.
• Our quotation is based on the current exchange rate between US Dollars and Chinese Yuan when you place the order on our website.
• For sleeper trains, there are slight price differences between upper, middle and lower berths (there are only upper and lower berths in soft sleeper and superior soft sleeper compartments). At the moment, our system cannot quote accurate prices for different berths.
  So for simplicity our sleeper train ticket price is based on the lower berth price. As sleeper berths are randomly allocated, we don’t know what kind of berth you will get until after your ticket is issued. If you don’t get a lower berth, the price difference will not be refunded.

Children’s Tickets

• A child’s ticket price is half that of an adult ticket, except for sleeper tickets, which are 75% of the adult ticket price.
• Children’s fares for D-category overnight bullet trains are the same as adult ticket fares.
• Children younger than 12 years of age and not taller than 1.2 m (3.9 feet) can travel for free, but without their own seat or berth. A child ticket is needed if a seat or berth is required.
  One adult can bring only one child (under 1.2 m) for free. If there is only one adult and more than one child, the other children need to buy children’s tickets.
• Children younger than 12 years of age and not taller than 1.5 m (4.9 feet) are eligible for children’s tickets.
• Children more than 12 years old or more than 1.5 m (4.9 feet) tall need to buy adult tickets at the full fare.

Payment

• China Highlights requires payment to be made by one of the passengers. If the purchaser is not a passenger, we’ll require other documentation to confirm the payment.
• If we are unable to supply the required tickets, full payments are 100% refundable.

票收藏

• For most high-speed trains (C/D/G trains), e-ticket service is available and paper tickets are not required for boarding. Only the ID document you used to buy the ticket (passport, or ID card for Mainland Chinese, or Mainland Travel Permit for passengers from Hong Kong, Macau, and Taiwan) is needed to board the train.
  After your e-tickets are issued, China Highlights will email you detailed information about the tickets along with bilingual instructions on how to board train in China.
• For normal-speed trains (K/T/Z/four-digit number trains), paper ticket and your ID document are required when boarding the train.
  After your tickets are issued, China Highlights will email you detailed information about the tickets along with bilingual instructions, on how to collect the tickets at the train station and so on.
• Passports used for booking train tickets should be the same as those used for collecting the tickets and boarding the train, otherwise you won’t be able to collect your tickets or board the train.

Ticket Delivery

• For normal-speed trains (K/T/Z/four-digit number trains), tickets can be sent to your hotel or other specified address. China Highlights only uses China’s best Express Company, which is safer and faster for our customers. Tickets can be sent to your hotel or other specified address. China Highlights only uses China’s best Express Company, which is safer and faster for our customers.
• Please notethat some hotels might refuse to receive or to keep express mail for guests, especially if guests’ reservations are under the wrong name.
• China Highlights will not be responsible for non-receipt of tickets caused by wrong delivery addresses, incorrect or missing names of recipients, or unconfirmed check-in dates. Any consequent loss will be the customer's responsibility.
• Special note:for those who need a ticket delivery service: there are literally millions of ticket clerks in China. They were trained and work with China Railway and yet sometimes they issue tickets in different ways.
  If you find your tickets are issued in one of these following conditions, you will have absolutely no need to worry or cancel your tickets: names not spelled in full; no space between given name and family name; the last numbers from your passport number are marked with *; your given name and family name are in reverse-order (see the illustration below). Such paper tickets are accepted by China Railway and you will be able to board the train without any trouble.
  Example: Passport numbers are marked with *

Changes

• Change requests must be sent to China Highlights by email at least 24 hours prior to the departure time. Please call us if it is urgent or if you don’t receive our reply in 12 hours.
• The departure station and passenger information cannot be changed after the tickets are issued.
• The requests for change will be subject to our confirmation.

For self-collected tickets

• Changes before payment, or before the tickets are issued, will be free.
• Changes made after the tickets are issued but before collection: we can change the tickets online without an extra service fee. China Railway will charge fees as follows:
  

  More than 8 days before departure	Free
  48 hours to 8 days before departure	5% of the ticket price
  24 to 48hours before departure	10% of the ticket price
  3 to 24 hours before departure	20% of the ticket price
  出发前不到3个小时	We cannot change the tickets for you

• After tickets are collected: changes can only be made by passengers themselves at train stations, on presenting the paper tickets and original passports.
• Changing tickets after the departure time: This needs to be done at the departure station stated on the paper tickets and on condition that there are trains and seats available to the same destination later that day. Tickets can be changed to travel on any train that departs on the same day no later than 11:59 pm. They can only be changed once, and cannot be cancelled or refunded afterwards.

For delivered tickets

• Since E-tickets are widely used now, we recommend you consider E-tickets in priority.
• Changes before payment, or before tickets are issued, will be free.
• After tickets are issued but before delivery, we can change tickets for you. China Railway will charge a fee based on the time of change (the same as the change fees for self-collected tickets, above). And China Highlights will charge an extra service fee of USD 10 per ticket, to a maximum of USD 20.
• After delivery, changes can only be made by passengers themselves at a train station, on presentation of paper tickets and original passports.

Cancellation

• Cancellation requests after the departure time won’t be accepted by China Railway.
• The requests for cancellation will be subject to our confirmation.

For self-collected tickets

• Cancellation requests should be sent to us by email at least 24 hours prior to the departure time. Please call us if it is urgent or if you don’t receive our reply in 12 hours.
• Cancellation before payment, or before the tickets are issued, will be free.
• 布鲁里溃疡票发行后取消t before collection: we can cancel tickets online. China Highlights will keep the service fee, and there is a cancellation fee charged by China Railway. Refund details:
  

  More than 8 days before departure	Refund: 100% of the ticket price
  48 hours to 8 days before departure	退款:机票价格的95%
  24 to 48 hours before departure	Refund: 90% of the ticket price
  3 to 24 hours before departure	退款:80%的the ticket price
  出发前不到3个小时	We cannot cancel the tickets for you

• After tickets are collected: in this case it will need both-side cooperation. Cancellations can only be made by passengers themselves at the ticket-refund window at any train station in Mainland China, on presentation of paper tickets and original passports.
  After cancellation has been effected, you will receive a receipt and the money will be refunded to our account. Please send us the receipt via email and we will process the refund within one working day.

For delivered tickets

p>Since E-tickets are widely used in China train system now, we highly recommmend you choose E-tickets.
• China Highlights accepts cancellation requests before tickets are delivered.
• Cancellation before payment, or before tickets are issued, will be free.
• After tickets are issued but before delivery: we can cancel the tickets for you. China Railway will charge a cancellation fee based on the time of cancellation (the same as the cancellation fees for self-collected tickets, above). China Highlights will keep the service fee and charge an extra fee of USD 10 per ticket, to a maximum of USD 20.
• After delivery: cancellation needs to be made by passengers themselves at any train station in Mainland China, on presentation of paper tickets and original passports. Cash will be refunded after the cancellation is done.

Hong Kong High-Speed Train Ticket Booking Policy

Due to COVID-19, high-speed train to and from Hong Kong is unavilable. Hong Kong Kowloon Railway Station is closed and the opening date is to be announced.

Due to the difference of China Railway and Hong Kong Railway ticketing systems, high-speed trains to and from Hong Kong will have different ticket change/cancellation policies:

Changes

• Changes must be sent to China Highlights by email at least 24 hours before departure time. Please call us if it is urgent or you don’t receive our reply in 12 hours.
• The departure station and passenger information cannot be changed after tickets are issued.
• The requests for change will be subject to our confirmation.

For self-collected tickets

• Changes before payment, or before tickets are issued, will be free.
• Changes made after tickets are issued but before collection: we can handle the changes for you without an extra service fee. China Railway or Hong Kong Railway will charge fees as follows:
  

  More than 16 days before departure	5% of the ticket price
  72 hours to 16 days before departure	30% of the ticket price
  2 to 72 hours before departure	50% of the ticket price
  Within 2 hours of departure	Tickets cannot be changed

• After tickets are collected, you need to change the tickets at the train station yourself with your original documents. Some tickets can only be changed at train stations in Mainland China; while others can only be changed at Hong Kong West Kowloon Station. Your trip advisor will clarify via email.

For delivered tickets

• Changes before payment, or before tickets are issued, will be free.
• After tickets are issued but before delivery: we can change the tickets for you. China Railway or Hong Kong Railway will charge a fee based on the time of change (the same as the change fees for self-collected tickets, above). And China Highlights will charge an extra service fee of USD 10 per booking.
• After delivery, changes can only be made by passengers themselves at the train station using original passports. Some tickets can only be changed at train stations in Mainland China; while other can only be changed at Hong Kong West Kowloon Station. Your trip advisor will clarify via email.

Cancellations

• Cancellation requests after departure time won’t be accepted by China Railway.
• The requests for cancellation will be subject to our confirmation.

For self-collected tickets

• Cancellations before payment, or before tickets are issued, will be free.
• Cancellations made after tickets are issued but before collection: China Highlights will handle the cancellations for you. We will keep the service fee and charge an extra fee of USD 10 per booking. China Railway or Hong Kong Railway also charges a cancellation fee. Refund details:
  

  More than 16 hours before departure	退款:机票价格的95%minus USD 10 per booking
  72 hours to 16 days before departure	Refund: 70% of the ticket price minus USD 10 per booking
  2 to 72 hours before departure	Refund: 50% of the ticket price minus USD10 per booking
  Within 2 hours of departure	Tickets cannot be cancelled

• After tickets are collected, cancellations can only be made by passengers themselves at the train station using original passports. Some tickets can only be cancelled at train stations in Mainland China; while other can only be cancelled at Hong Kong West Kowloon Station. Your trip advisor will clarify via email.

For delivered tickets

• China Highlights accepts cancellation requests before tickets are delivered.
• Cancellations before payment, or before tickets are issued, will be free.
• Cancellation made after tickets are issued but before delivery: China Highlights will handle the cancellation for you. China Railway or Hong Kong Railway will charge a cancellation fee based on the time of cancellation (the same as the cancellation fees for self-collected tickets, above). China Highlights will keep the service fee and an extra cost of USD 20 per booking will be charged.
• After delivery, cancellations can only be made by passengers themselves at the train station using original passports. Some tickets can only be cancelled at train stations in Mainland China; while other can only be cancelled at Hong Kong West Kowloon Station. Your trip advisor will clarify via email. Cash will be refunded after the cancellation is done.

International Train Booking Policy

Ordinary trains to and from Hong Kong, including Guangzhou – Hong Kong Through Train and overnight trains to Beijing and Shanghai, are regarded as international trains.

Reservations

• Unlike China’s domestic train tickets, international train tickets can only be bought off-line. We cannot check train ticket availability online, but have to check availability and purchase tickets at an appointed train station.
• 哟ur tickets will not be confirmed until a confirmation letter, indicating successful ticket purchase, is sent to you. Your money will be fully refunded if we cannot obtain your tickets.

Changes and Cancellations

• Before international tickets are issued, it will be free of charge to change or cancel.
• After tickets are issued, according to China Railway’s policies, a change or cancellation can only be made at the designated international ticket office by passengers themselves using their original passports.

Disclaimer

• Issuing of tickets is under the total control of China Railway. China Highlights will do its best to buy your train tickets, but can’t make 100% guarantees of purchase.
• 座位分配是由中国铁路控制的。哟u can select your preferred seats. China Highlights will do its best to book the seats you requested, but we can’t guarantee it, especially when there are only a limited number of tickets available. For structural reasons, some of the window seats don’t have window views. China Highlights will bear no responsibility for the final seat allocation.
• China Highlights will bear no responsibility regarding failure to obtain tickets in the following uncontrollable situations:
  a.Due to railroad or station construction or operational deployment, or interim adjustment of train cars and seats, or when no prior notice is given regarding seat rearrangements or price differences.
  b.Due to dysfunction or instability caused by system upgrade at China Railway, travelers cannot collect tickets at ticket window after booking successfully online with China Highlights.(Suggestion:try at another window or contact us immediately.)
  c.Certain train routes are cancelled without any prior notice.

Privacy Statement

China Highlights pays great attention to protecting your personal information and privacy. In order to provide a better service, we collect personal information with your consent, including names, ID document numbers, telephone numbers, email addresses, addresses in China, and other travel information.

We will not disclose such personal information to any third party. You have the right to require us at any time to delete your personal information.